FAQ
What is The Founding Collection?
The first release from High Society Mahj — luxury mahjong tiles, mats, and accessories inspired by your favorite luxury brands, designed to be played and made to be displayed.
What's included in The Complete Set?
The acrylic Florentine Tiles (a full 160-tile set), your choice of Leatherette Mat — Pearl, Royal Palm, or House of Honey — with its own canvas carry sleeve, The Regent Acacia Rack Set with a velvet care bag, The Socialite Mahjong Bag Set, black walnut wooden Society Shufflers, and a set of dice. Purchased together, The Complete Set saves you $65 compared with buying each piece separately.
What's the difference between a Complete Set and a Bundle?
A Bundle includes everything in The Complete Set except The Regent Acacia Rack Set — the Florentine Tiles, your choice of mat with its carry sleeve, The Socialite Mahjong Bag Set, the Society Shufflers, and dice. We put it together while the racks are between runs, so you don't have to wait on them. A Bundle saves $40 compared with buying each piece separately.
Can I buy pieces individually?
Yes. Tiles, mats, racks, and accessories are each available on their own in the shop, in addition to our sets and bundles.
What are the tiles made of, and how big are they?
Acrylic, at 1.26″ × 0.94″ × 0.47″ per tile. The set has 160 tiles and is made for American mahjong.
What is the rack made of, and how big is it?
Acacia wood. Each wooden rack measures approximately 20″ long, comfortably holds a wall of up to 20 tiles, and is designed specifically for High Society Mahj tiles.
What are the mats made of, and how big are they?
A durable leatherette surface, at 33″ × 33″ — sized to fit a standard 34″ card table.
How long until my order ships?
Please allow 2–3 business days for your order to ship. You'll receive an email with tracking as soon as it's on its way.
How much is shipping?
Shipping is $5 on orders under $35 and $10 on orders above that. Orders of $160 or more ship free. Alaska and Hawaii ship at a flat $25.
Why did my order arrive in two boxes?
Mats travel in their own long box so they arrive flat and unmarked, which means they often ship separately from the rest of your order and carry their own tracking. If one box arrives before the other, the second is usually close behind.
Will you restock?
Yes. Make sure you're subscribed to our email list so you're the first to know when something is back.
Can I cancel or change my order?
We begin preparing orders quickly, so we're unable to accept changes or cancellations once an order is placed. If you have a question about a mat color, what's in a set, or anything else, email us before you order and we'll help you choose.
Do you accept returns or exchanges?
We don't accept returns or exchanges, and here's the honest reason why.
Our tiles are acrylic, and acrylic picks up fingerprints and fine surface marks the moment it's handled. Once a tile set's shrink wrap has been opened or an acrylic trunk has been unsealed, the set can no longer go back into inventory as new — and we won't send a handled set to the next customer as though it were untouched.
If something arrives damaged, incomplete, or simply isn't what you ordered, that's different. Email us at info@highsocietymahj.com and we'll make it right.
What if there's a problem with my order?
Email info@highsocietymahj.com and tell us what happened. We'd rather hear about it than have you live with it, and we'll always reply.
Reach out any time at info@highsocietymahj.com or through our contact page, and we'll get back to you as soon as we can.
